Security advice
Clear recommendations for use The Home Cake with more peace of mind, more transparency, and fewer unforeseen events.
For travelers
Review the information carefully before proceeding.
Carefully check the location, capacity, rules, included services, and conditions of the accommodation. A clear description helps you make better decisions from the start.
Always use the platform's contact channel.
Keep the conversation within The Home Cake It helps to document what has been agreed upon and reduces misunderstandings.
Clarify the conditions before confirming anything.
Ask about schedules, cancellation policy, property rules, included services, or any other important details for your trip.
Share only the necessary information.
Do not provide personal or banking information that is not essential to confirm the booking.
Be wary of unclear messages or unjustified haste.
When something doesn't add up, it's best to stop, review, and ask for more information before proceeding.
For hosts
Publish truthful and up-to-date information.
Real photos, honest descriptions, well-explained services, and visible conditions generate more trust and prevent problems.
Make the rules and conditions clear from the beginning.
The more transparent the information, the easier it will be for the traveler to understand the proposal and make an informed decision.
Keep your availability up to date.
If you use a PMS, check that synchronization is working correctly. If you manage manually, update the calendar and prices frequently.
Clearly agree on the payment method and conditions.
The Home Cake There is no intermediary for payment, so it is advisable to clearly define amounts, deadlines and payment method before finalizing the reservation.
ProProtect your personal information.
Share only the data necessary for managing the booking and avoid sending sensitive information unnecessarily.
If something makes you doubt
Stop the conversation if you perceive inconsistencies, unnecessary pressure, or contradictory information.
There is no need to proceed when the conditions are still unclear.
If you need guidance, contact The Home Cake.
The team can help you review the situation and resolve any doubts about using the platform.
