The Home Cake • Contact email: [email protected]
This page explains how to delete your account. The Home Cake, both from the mobile app and from the web, and what happens to your data when you do so.
Delete your account from the mobile app
- Open the app and enter Account.
- Balance Edit profile.
- Down to Delete my account and press it.
- If your account has a password, enter it to confirm your identity.
- Write the word REMOVE (o DELETE (in English) to confirm and press the delete button.
If you have a reservation in progress (as a traveler or as a host), the app will notify you: first you have to wait for it to end or cancel it, and then you can delete the account.
Delete your account from the website
If you use thehomecake.com from your browser, write to us at [email protected] From the email associated with your account, requesting deletion. We will confirm your identity and delete the account within a maximum of 30 days.
What is eliminated
- Your name, email address, and password.
- Your profile picture and your introduction as a host.
- Your messages with other travelers and hosts.
- Your listed accommodations will no longer be visible to the public.
What is preserved and why
Your existing bookings (and their associated invoices) are stored anonymously, without any identifying information, because tax and consumer protection regulations require that proof of completed transactions be kept for the legally required period. None of your contact information (name, email, phone number) remains associated with these records after deletion.
Term
From the app, deletion is immediate. Email requests are resolved within a maximum of 30 days.
For any questions about your data, please consult our Privacy policy or write to [email protected].
