For Guests
How do I book on The Home Cake without paying extra fees?
Select your dates, send the request, and contact the host via the integrated chat. The price is agreed directly with them: we don’t add any commission, what you see on the listing is what you pay.
Is it safe to book directly?
Yes. Hosts are verified, we request property information, and publish reviews from real stays. The internal chat serves as written proof, and we recommend secure payments (credit card or bank transfer with receipt).
Can I cancel for free?
Each host sets their own policy: Flexible, Moderate, or Strict. You’ll always see it before confirming and also in your confirmation email.
How can I contact the host before booking?
Open the listing and click “Contact” or start the chat. You can ask about keys, parking, Wi-Fi, pets, or anything else you need.
What payment methods are accepted?
First, contact the host through the chat and provide photos. If there’s no solution, contact us with your booking ID.
How do deposits and security bonds work?
The host decides whether to request a deposit and how the refund is handled. This information is shown in the listing and confirmation.
Are pets, late check-in, or invoices accepted?
It depends on the property. Use the “Pet-friendly” filter, check arrival times, and request an invoice from the host in the chat.
How can I find last-minute deals or long stays?
Use the filters “Last-minute” and “+28 nights.” Many hosts apply automatic discounts for extended stays.
Where do I find my bookings and receipts?
In your account under My Account → My Trips. There you can download confirmations, receipts, and messages.
For Hosts
How much does it cost to list my property?
You can publish for free with the Free plan. For more visibility, you can upgrade to Platinum, Emerald, or Diamond, all with zero commission per booking.
Why do I get more bookings here than on other platforms?
With no commissions, your final price is more competitive. Plus, SEO and featured positions put your listing in front of travelers looking for direct bookings.
What should I include in a great listing that ranks on Google?
Clear, updated photos, a title with location + benefit, a detailed description with nearby points of interest, and clear house rules.
Can I connect my calendar with other portals or PMS?
Yes, we support iCal synchronization and connections with several compatible PMS.
How do I manage payments and invoices?
You receive payments directly from the guest using your preferred method, and you can issue invoices from your dashboard.
Which cancellation policy works best?
How can I improve my ranking in the listings?
How does the review system work?
After each stay, both host and guest leave a review. Verified reviews are published, and we moderate any that break the rules.
Can I set a deposit and house rules?
Yes, you can define deposits, check-in/check-out times, and house rules directly in your listing.
What if a guest cancels late or causes damage?
Your cancellation policy and deposit will protect you. Always document issues with photos in the chat.
How do I comply with GDPR and local regulations?
Inform guests about data use, apply tourist taxes where required, and register travelers if your local law requires it.
Can I offer discounts or coupons?
Yes, you can create promo codes for long stays or low season directly from your dashboard.
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