We’d love to hear from you whether you’re a traveler looking for your next stay or a host ready to share your space.
At The Home Cake, real people read your messages (no bots, no call centers). We’re here to help, answer your questions, and make your experience as smooth and transparent as possible.
Before writing, you can see the Help and FAQ section. We’ve prepared quick answers about listings, memberships, and how to contact hosts safely.
If you’re a partner, journalist, or would like to collaborate with us, please write to hola@thehomecake.com
We believe in genuine communication: simple, friendly, and real. So don’t hesitate to say hello; we’re always happy to connect with you.
You can write to us using the contact form on the website. Choose the reason for your inquiry so we can help you faster.
At The Home Cake, we respond within 24–48 business hours.
If there’s a lot of demand, it might take a little longer, but we’ll definitely get back to you.
Yes. We handle inquiries about using the platform, accounts, subscriptions, and general operation.
Payment is handled directly between the guest and host. The Home Cake does not process or hold booking payments.
We do not charge booking commissions. The model for hosts is based on subscription plans.
You can view your bookings from your Dashboard.
To download receipts or invoices, go to Payments and Invoices in your user menu.
If you’re a host, your plan details are in Membership.
No. Booking conditions, changes, and cancellations are handled between the guest and host, as agreed.
First, contact the host or the guest to resolve it directly. If you need guidance on using the platform, you can write to us.
The Home Cake facilitates connection and communication, but does not act as an intermediary for payments or manage the operation of the accommodation.
